Frequently Asked Questions
Registering
How do I register?
Click on the Create An Account link on the Home Page to register.
What are the benefits of registration?
Manage your HD Supply Account when you want, how you want, 24 hours a day, 7 days a week.
- Sign-up to see your custom prices
- Review your HD Supply account after business hours
- Obtain product information or specification sheets
- Get quick answers about your order status
- Review open quotes and convert them to orders
- Review your HD Supply account ledger
- Conveniently get a copy of an invoice
- Receive a list of orders or invoices
- Quickly access your HD Supply bids
Logging In
I forgot my username and / or password. What do I do?
Please click the Password Help link and enter the e-mail address associated with your profile when you requested a log-in. Your password will be e-mailed to your address on file.
Ordering
How do I place an order?
Log into your account using your user id and password. If you don’t already have an account with us, click on the Create An Account Link on the Home Page to set-up an account. Once you have logged in you can shop for products.
How do I place a Will Call order online?
You can access the Will Call Contact information on the Contact Us page.
Product Information
How do I find out if you carry the products that I need?
In the search box, you can enter keywords, item numbers, and/or manufacturer name. Click GO, and a product return page containing products that match your search terms will displayed.
By default, the search results show any products that match the first part of all keywords you enter. If you want an exact match on a specific keyword, put a "." before the keyword.
To search for a specific manufacturer, enter the name and click GO. To refine the search further, enter the manufacturers name and the product name.
How do I narrow my search results?
If you get back too many results to be useful, try using the Narrow your results box on the results page. Enter a keyword or two about what you are looking for and click Go. Only items containing your original and new keywords will be returned.
How can I find technical information for a product?
To see more information about a product, click on the item's description. Click on the View Technical Specifications link once you have found the product that you are interested in purchasing.
How can I see if you have a product in stock?
Log into your account to view product availability.
How do I return a product(s) or make a claim?
Please refer to the Returns Policy
Do you ship hazardous materials?
Please refer to the Returns Policy