Frequently Asked Questions
SETTING UP AN ONLINE ACCOUNT
How do I register for an online HD Supply Electrical Account?
Click on the Create An Account link under Customer Service to register.
What are the benefits of having an online account with HD Supply Electrical?
Manage your HD Supply Electrical Account when you want, how you want, 24 hours a day, 7 days a week.
- Sign-up to see custom prices specific to your electrical branch location
- Review your HD Supply Electrical account after business hours
- Obtain product information or specification sheets
- Get quick answers about your order status
- Review open quotes and convert them to orders
- Review your HD Supply Electrical account ledger
- Conveniently get a copy of an invoice
- Receive a list of orders or invoices
- Quickly access your HD Supply Electrical bids
FORGOT YOUR USERNAME / PASSWORD?
I forgot my username and / or password. What do I do?
Please click the Password Help link and enter the e-mail address associated with your profile when you requested a log-in. Your password will be e-mailed to your address on file.
ORDERING ELECTRICAL SUPPLIES ON LINE
How do I place an order?
Log into your HD Supply Electrical online account using your user id and password. If you don’t already have an online account with us, click on the Create an Account link under Customer Service to set-up an account. Once you have logged in you can shop for electrical products.
Product Information
How do I find out if you carry the electrical supplies that I need?
On the Product Search Page, in the search box, you can enter keywords, item numbers, and/or the manufacturer name. Click GO, and a product return page containing electrical products that match your search terms will be displayed.
By default, the search results show any products that match the first part of all keywords you enter. If you want an exact match on a specific keyword, put a "." before the keyword.
To search for a specific manufacturer, enter the name and click GO. To refine the search further, enter the manufacturers name and the product name.
How do I narrow my search results?
If you get back too many results to be useful, try using the “Narrow existing results” box that appears above your results. Enter a keyword or two about the electrical supplies you are looking for and click Go. Only items containing your original and new keywords will be returned.
How can I find technical information for a specific electrical product?
To see more information about a specific electrical product, click on the item's description. Click on the “View Technical Specifications” link once you have found the product that you are interested in purchasing.
How can I see if you have an electrical product in stock?
Log into your online account to view product availability.
How do I return a product(s) or make a claim?
Please refer to the Returns Policy
Do you ship hazardous materials?
Please refer to the Returns Policy